FAQ - Cyber Intelligence and Reporting Layer | Effortless Website Protection and Malware Removal

Frequently Asked Question

Common questions and support documentation

Payments & Refunds

We have already answered common payment and refund related queries.

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My Account

We have already answered common account and integrations related queries.

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Security

We have already answered common virus and monitoring related queries.

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Prevention

We have already answered common cleanups and prevention related queries.

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Reporting

We have already answered common reporting and virus database update related queries.

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Legal

We have already answered common legal and other related queries.

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Still have a question? Email us at support@cirl.io.

Payments & Refund

How do I update my payment method on file with Cirl?

What happens if my payment fails or is declined?

Can I change my billing cycle from monthly to yearly?

How are additional charges calculated for extra services?

Will I receive an invoice for each payment made to Cirl?

What currencies does Cirl accept for payment?

Is there a grace period for late payments before service is interrupted?

Can I view my past billing history and payment records?

How do I apply a promotional code or discount to my account?

Are there any hidden costs or setup fees with Cirl?

What is the process for updating billing contact information?

How do I add a new billing account or switch billing accounts?

Is auto-renewal set up on my account, and how can I change this setting?

What is Cirl's policy on refunds for billing disputes?

How secure is the online payment process with Cirl?

Account

What are the steps to create and set up a new Cirl account?

How can I add additional administrators to my Cirl account?

What security measures are in place to protect my Cirl account information?

Can I manage multiple Cirl accounts with a single login?

What should I do if I notice unauthorized access to my Cirl account?

How can roles and permissions be configured within my Cirl account?

Are there any restrictions on the number of users that can access the Cirl dashboard?

Can I integrate Cirl access control with my company’s single sign-on (SSO) system?

Is it possible to limit access to certain features within my Cirl account based on user roles?

How does Cirl protect the data stored in my account?

Can I export my account data for local backup?

How do I update contact information associated with my account?

What steps should I follow to securely transfer account ownership?

Can I access Cirl through a mobile device or app?

Is there an audit log to track changes made within my Cirl account?

Security

What specific metrics does Cirl's security monitoring track?

Can Cirl's security monitoring detect zero-day exploits?

How frequently are security monitoring updates provided?

Is real-time monitoring available for all types of websites?

How does Cirl ensure monitoring does not affect website performance?

Can I monitor multiple websites with a single Cirl account?

How are monitoring alerts delivered to me?

What actions should I take if I receive a security alert?

Does Cirl's monitoring cover subdomains?

Can I pause security monitoring for website maintenance?

How does Cirl differentiate between normal traffic and potential threats?

Does Cirl's monitoring service include dark web surveillance?

Will I be notified of suspicious login attempts?

How does Cirl handle false positives during monitoring?

Can I request a specific time for daily security checks?

What types of malware can Cirl's system identify?

How is malware removal handled, and what is the expected turnaround time?

What protocols are in place for ransomware threats?

Does Cirl provide insights into the source of malware infections?

Can Cirl detect and mitigate DDoS attacks?

What are the steps to take following a malware notification?

Does Cirl provide educational resources on current malware trends?

Can Cirl detect sophisticated phishing attempts?

How are new and emerging malware threats incorporated into Cirl’s detection mechanisms?

What measures does Cirl take to ensure comprehensive virus detection?

Can Cirl's threat detection integrate with other security software?

How does Cirl ensure data privacy while scanning for malware?

Does Cirl offer support for malware-related emergencies?

Can I schedule a manual scan if I suspect a malware presence?

What kind of support does Cirl offer for malware-related emergencies?

Preventive Measure

How is malware cleanup prioritized, and what types of threats are addressed first?

What steps are involved in Cirl's automated cleanup process?

How does Cirl ensure that cleanup processes don't affect my website’s functionality?

Can I request a deep clean if I suspect persistent malware has not been removed?

How long does a typical cleanup take with Cirl?

What should I do if malware is detected on my website?

Is there a limit to the number of cleanups Cirl will perform each month?

How does Cirl handle the cleanup of sophisticated malware like rootkits?

What are the best practices for post-cleanup security measures?

Can Cirl assist in restoring data from backups after a malware attack?

Does Cirl offer a guarantee for its cleanup services?

How are cleanup activities reported, and can I receive notifications?

Does Cirl provide documentation or logs of the cleanup process for auditing purposes?

In the event of a severe attack, does Cirl offer disaster recovery services?

Can Cirl coordinate with my team for a recovery plan after a security breach?

Reporting & Updates

What details are included in Cirl’s security reports?

How frequently are security reports generated, and can this frequency be adjusted?

Can I customize the reporting to focus on specific aspects of my website's security?

How can I use Cirl’s analytics to improve my website's security posture?

Are the security reports generated by Cirl compliant with industry regulations for reporting?

Can reports be exported in different formats for sharing with stakeholders or auditors?

Does Cirl provide real-time analytics and alerting for security events?

How are trends and patterns highlighted in Cirl's analytics?

Can I set up automated responses based on the analytics received from Cirl?

How does Cirl ensure the accuracy of its security analytics?

Can I access historical data for long-term trend analysis within Cirl’s reports?

How can I integrate Cirl’s reporting with other business intelligence tools I use?

Are there any benchmarks or comparative data provided in Cirl’s analytics?

Does Cirl support custom dashboard creation for different user roles?

How does Cirl handle data privacy and protection in its analytics and reporting?

Miscellaneous

Where can I find the detailed Terms of Service for Cirl?

How does Cirl comply with GDPR and other data protection laws?

What are Cirl’s policies on data retention and privacy?

How can I request information about my data and its usage?

Does Cirl provide assistance with compliance for my specific industry?

How are legal requests for data handled by Cirl?

Can I receive compliance certification or documentation from Cirl?

What steps does Cirl take to ensure legal compliance with updates?

How can I report a compliance issue to Cirl?

What is Cirl’s process for conducting internal compliance audits?

Does Cirl offer resources to help customers understand their compliance obligations?

How does Cirl manage cross-border data transfers?

Are there any legal restrictions on the use of Cirl in certain countries or regions?

How does Cirl respond to changes in legal standards and compliance requirements?

Can I contact Cirl’s legal department for specific inquiries?

What add-on security services does Cirl offer?

How can I add additional services to my current Cirl plan?

Are there any bundled service packages available for purchase?

Can I trial an additional service before adding it to my subscription?

What is the cost of additional services beyond my current plan?

Does Cirl provide consulting or custom security solutions?

How do I request a new feature or service from Cirl?

Are there any discounts for purchasing additional services?

How are additional services billed—separately or with my current plan?

Can I cancel an additional service without affecting my primary Cirl subscription?